You will receive an acknowledgment email from Starline Transfers confirming the details of your journey. It is your responsibility to carefully review and ensure that all information provided is accurate.
Starline Transfers Ltd, enforces a strict no smoking and no alcohol policy inside all vehicles.
You will receive an email once a driver has been assigned to your journey, containing the driver's name, phone number, and vehicle details. We recommend that you keep this information with you in case you need to contact the driver directly.
All passengers are strongly advised to secure adequate travel insurance prior to making a booking with Starline Transfers Ltd, This ensures coverage for any unforeseen circumstances that may affect your journey.
All fares quoted by Starline Transfers Ltd, are for the original journey only. Any diversions or stopovers will be charged at a reasonable rate. The price provided will be based on the driver's chosen route between the pickup address and the customer’s destination. If the customer requests a specific route that differs from the one taken by Starline Transfers, the company reserves the right to charge an additional fee for that booking.
Starline Transfers does not accept any responsibility for missed flights under any circumstances, including but not limited to traffic delays, accidents, vehicle breakdowns, severe weather conditions, or any other unforeseen events.
We recommend that passengers plan to arrive at the airport at least 2 hours before their flight's departure to account for potential delays en route to or from the airport. Starline Transfers Ltd, will not be held responsible for any missed flights if the advised 2-hour check-in time was not factored into your travel plans.
Starline Transfers Ltd, will not be responsible for any costs incurred by passengers who choose not to wait for their assigned driver and opt for alternative transportation. No refunds will be issued in such cases.
For the safety of all passengers, taxi licensing regulations require that all luggage be securely stored in the vehicle's boot. Please ensure this is considered when selecting a vehicle to accommodate your luggage needs.
Starline Transfers Ltd, does not accept any responsibility if the passenger or luggage requirements exceed the capacity of the booked vehicle. If you have any concerns regarding the capacity of your chosen vehicle, please contact the Starline Transfers customer service team immediately for assistance.
Please ensure that you provide us with your arrival date and time in the UK, rather than your departure information. In the event of any significant delays, it is essential to inform Starline Transfers Ltd, as soon as possible.
Starline Transfers Ltd. reserves the right to provide an upgraded vehicle type if your selected vehicle is unavailable at the time of your booking.
All card payments are processed securely by Square. Starline Transfers Ltd, does not process or retain card details, except for selected metadata returned to us by Square (such as card type and expiry date). This service utilizes the latest security measures to ensure strong customer authentication.
Reservations made for services during the following times and dates will incur an additional 50% surcharge on published prices:
Please note that other dates may also be subject to surcharges.
All passengers are responsible for any costs incurred to restore a vehicle to working order (including repairs or professional cleaning).
Starline Transfers Ltd, does not transport animals of any kind. Customers or passengers must inform Starline Transfers of any such requests at the time of booking. If a passenger arrives for their booking with an animal without prior notification, the booking will be refused, and no refund will be issued.
Waiting Time
All journeys from an airport, Starline Transfers Ltd. allows all passengers a maximum of 1 hour from the time their flight lands to meet with their driver. After this period, waiting time will be charged at £20 per hour on a pro-rata basis, regardless of the reason.
Starline Transfers Ltd, will accommodate requests for a "deferred" collection time (e.g., [X] minutes after flight landing). However, customers making such requests will not be entitled to any additional waiting time beyond the specified period. No compensation will be provided if passengers are ready earlier than planned and must wait for the driver to arrive at the scheduled collection time.
Unless otherwise notified in writing prior to the journey by email at sales@bristol-taxi.com, Starline Transfers Ltd, will assume that you desire a 'standard' collection.
For all other journeys, waiting time will be charged at £20 per hour on a pro-rata basis, calculated from the scheduled collection time or for any stops made en route.
Amendments
Any amendments to your booking must be requested via email or telephone. You will receive a confirmation email once the amendment has been processed, ensuring that your journey is properly documented and insured. Please do not make any amendments directly with your driver.
Tolls
All tolls are included in the instant online quotes provided by Starline Transfers Ltd.
Cancellations
Starline Transfers Ltd. accepts cancellations as long as at least 24 hours' notice is provided. A £5 or 10% (whichever is higher) administration/transaction charge will apply per journey. All cancellations must be made via email, and you will receive a confirmation from us. If you do not receive the cancellation confirmation email, please contact us at 01173133338.
Refunds will not be issued under the following circumstances:
